A 50% deposit is required to reserve an appointment. 100% of the deposit is put toward the final payment after service completion. Client is responsible for communicating the need to cancel or reschedule via email or text. The deposit will become non-refundable if:

1. Lay On Hands isn’t notified of cancellation at least 24 hours in advance.

2. Client reschedules an appointment within 24 hours of the arrival time AND fails to reschedule the service to occur within 30 days of the originally scheduled appointment.

The Client forfeits the deposit to Lay On Hands if Client fails to comply with cancellation policy.

Here at Lay On Hands Spa, I take your private health information very seriously. I use HIPAA compliant programs that store your intake forms and safeguard your debit/credit card information. It is imperative to accurately fill out your forms with complete honesty. Not doing so could leave out very important details that may be contraindications to a provided service or enhancement.

The 2 types of forms are:

1. Long-term forms are sent with your first confirmation email. These forms only need to be updated 1-2 times a year or if you have any changes to your medical history. They go over your contact information, health, and general policies.

2. Short-term forms are sent via email and reminder text 24 hours before every single appointment. These forms provide the most up to date information about your present concerns while going over the informed consent and the contraindications of potential techniques, technology or products available for use.

Knowing how to prepare for a massage can help you fully relax and enjoy the benefits of the experience. This guide follows the timeline of a massage and answers some of the most frequently asked questions I’ve received over the years.

1. Appointments and Communication:
   Schedule your massage appointment in advance, and communicate any specific needs or preferences you have in your intakes forms. This might include any medical conditions, allergies, or areas you'd like focused on.

2. Hygiene:
   It's considerate to arrive showered and clean for the massage. If that’s not in the cards for you because of a busy life or you’re just getting off work, don’t sweat it. (Pun Intended)

3. Comfortable Attire:
   Wear loose and comfortable clothing to your appointment. You’ll be provided with a few minutes of private time to dress down to your comfort level and get cozy under the linens. Keep in mind that if you want an area focused on, like your back or legs, it’s best to have those areas completely available to work on.

4. Jewelry and Accessories:
   You can leave jewelry and accessories at home or safely place them in the stone bowl provided in the treatment room. If you have longer hair or beautifully wild curls, bring a hair tie to prop hair up and out of the way during the massage. This helps ensure that the peaceful state you’ll be in isn’t interrupted by constant hair rearranging.

5. Arrival Time:
   Arrive a little before your scheduled appointment to complete any necessary intake forms. Although ample time is already worked into your service, you don’t want to risk rushing through your health history and missing something important.

6. Health Considerations:
   If you have any specific health concerns or medical conditions, be sure to provide detailed information in your intake forms. We can discuss any of your concerns during the consultation process before your service starts.

7. Communication with Therapist:
   You are the navigator of your experience. Openly communicating with me about your comfort levels is the best way to ensure you leave feeling relaxed and cared for. I check in multiple times during your service, unless I know you’re snoozing, but at ANY point you can tell me if there’s anything needing adjustment. These things include, but aren’t limited to - the massage pressure being too intense or too light, if you’re too hot/cold, if you need to use the restroom, the music is too loud/quiet, you’re experiencing discomfort with how you’re laying, etc. Your comfort is a top priority of mine and communication provides more information about your tension, aches, and pains.

8. Relaxation:
   Embrace the opportunity to unwind and relax. Turn off your phone or put it on silent to minimize distractions. Focus on your breath and allow your mind to settle as the massage progresses. Listen to the calming sounds and music playing in the background. Slowly take in the sensorial aromatics of the lotions and oils used. Mindfulness can enhance the relaxation benefits and subconsciously allow your tension to be melted away more easily.

9. End of Service:
   Take your time getting up and moving around to avoid feeling lightheaded. Sit upright and let your legs dangle from the table. Move them around and stretch your arms and legs. You’re probably feeling much more limber than usual, but try to be careful with how quickly you’re moving around. If you’re feeling fine, go ahead and stand up, getting a nice big stretch in. Kind of how a dog or cat stretches after napping. Once you’re dressed, I’ll be waiting in the lobby to go over observations about your tension and some recommendations to further the progress of your service.

10. Post-Massage Care:
    After the service, drink plenty of water to provide essential electrolytes and hydration because your body needs it to finish the goal of the massage. Your lymphatic system is in charge of filtering out the tension that was broken down and melted, along with other unwanted waste. Not hydrating sufficiently enough or supplying the body with vital nutrients can leave you feeling fatigued or sore for a few days after. Which could also prevent all the work that was done from being as efficacious.

If you’re someone who has been hesitant about getting a massage, I hope you’ve found this helpful at demystifying some of the unknowns. Reach out to me if you have any questions!

Preparing for a facial involves a few steps to ensure that you have a comfortable and effective experience. This guide follows the timeline of a standard facial and answers some of the most frequently asked questions I’ve received over the years.

1. Appointments and Communication:
   Schedule your facial appointment in advance and communicate any specific needs or preferences you have in your intakes forms. This might include any medical conditions, allergies, or specific skin concerns you want treated. This will help with the treatment customization process and reduce any potential reactions.

2. Skincare Routine:
   A week before your appointment, avoid using any form of exfoliation like towels to wash/dry your face, sonic cleansing brushes, scrubs, products containing alpha hydroxy acids (AHAs) or beta hydroxy acids (BHAs), along with any retinoids or other aggressive treatments to prevent over-sensitizing your skin. During that week, focus on maintaining and strengthening the integrity of your skin barrier. This will potentially provide more options to choose from when your treatment plan is being customized. If you’d like to know how to do this before your appointment, please reach out and ask!

3. Clean Skin:
   If your schedule allows, arrive at your appointment with clean, makeup-free skin. A tinted sunscreen or BB cream and some light mascara isn’t going to take too much time to remove, but a full face of makeup is going to be much more difficult to remove and will soak up your precious time. If your service is after work or school, just wear something easy to remove that day.

4. Arrival Time & Consultation:
   Arrive a little before your scheduled appointment to complete any necessary intake forms. Although ample time is already worked into your treatment, you don’t want to risk rushing through your health history and missing something important. Be prepared to discuss your skincare concerns, goals, products, and any previous facial experiences during the consultation.

5. Hair, Jewelry & Clothing:
   Your hair will be securely wrapped in a headband during the treatment, so you don’t have to put it up, but you can if you know it tends to not do as it’s told. You'll be given a few private minutes in the treatment room so you can dress down to your comfort level and get under the cozy linens. If you’d be uncomfortable doing that, wear clothing that you won’t mind laying in. Part of the experience can involve treating the neck and decollete too, so have those areas open to work on if you want this done. Leave jewelry and accessories at home or safely place them in the stone bowl provided in the room. Some treatments involve safe levels of electrical currents, so removing metal is very important.

6. Communication During Treatment:
   You are the navigator of your experience. Openly communicating with me about your comfort levels is the best way to ensure you leave feeling relaxed and cared for. I check in a few times during your service, but at ANY point you can tell me if there’s anything needing adjustment. These things include, but aren’t limited to - a tool or product being used doesn’t feel right, you’re too hot/cold, you need to use the restroom, the music is too loud/quiet, you’re experiencing discomfort with how you’re laying, etc. Your comfort is a top priority of mine and communication is essential to helping you relax and unwind.

7. The Skin Analysis:
   This comprehensive process reveals what shape your skin is in, what I can do to treat it and the foundation of the goals to get you the results you’ve been craving. I check multiple things like your lipid/water balance, barrier stability, skin density, congestion levels, sun damage, cellular functions and so much more. Every visit is carefully documented and detailed so we can track your progress over time. You’ll be able to see the difference.

8. Post-Facial Plans:
   Plan your schedule after the facial to allow your skin to absorb the benefits without immediate exposure to harsh elements, direct sunlight, or heavy makeup.

9. Skincare Recommendations:
   For post-facial skin care, it’s recommended to avoid as much direct sunlight as possible. Wear sunscreen everyday and don’t exfoliate for at least 3 days after the treatment. Any additional recommendations will be given and the specific products to optimize and maintain your results will be suggested. Not a lot of people realize that 80% of results come from a routine that’s perfectly crafted for your skin.

Following this guide can help you become well-prepared for your facial and get you the most out of the experience in terms of relaxation and skincare benefits. If you have any questions, please reach out and ask!

Your experience is my top priority. I do check in a few or more times, but remember that it’s your service and ignore your hesitancy to communicate if uncomfortable, you will not be an inconvenience. Things like pressure, the music being too quiet or loud, needing to use the restroom in the middle of service, or just letting me know that you want peace and quiet with minimal communication are all things you have control over. You are the navigator of your experience. As the practitioner, I’m there to try and meet your expectations, but only if I’m made aware of them.

A few days after your appointment, you’ll receive a text from the business number with a Survey regarding your experience. It isn’t an official form, so you don’t have to fill it out, but if you’d like to give constructive feedback about your time I’d greatly appreciate it.

-Jacob